Question 1

Who holds my assets?

Accepted Answer

A qualified custodian, through TANO's custody adapter. TANO never asks for private keys or seed phrases, and client balances are tracked individually in a double-entry ledger reconciled against custodian records.

Question 2

Do I connect my own exchange API keys?

Accepted Answer

No. TANO is custodial. Trading is executed by the platform's own infrastructure against institutional venue accounts, not by connecting your personal exchange keys.

Question 3

What can TANO actually do?

Accepted Answer

TANO publishes a mandate: the instruments it trades, its sizing logic, capacity ceiling, expected horizon and maximum drawdown policy. TANO cannot move assets off the platform; it can only place orders within its mandate.

Question 4

Can I lose money?

Accepted Answer

Yes. Digital assets are volatile and automated strategies can lose capital, including in ways historical analysis did not anticipate. Read the risk disclosure before allocating.

Question 5

How are fees charged?

Accepted Answer

A management fee accrues daily on allocated capital and is charged monthly in arrears. A performance fee applies only to gains above your account's previous equity peak. Trading costs are passed through at cost and itemised per fill.

Question 6

How fast are withdrawals?

Accepted Answer

Redeem an allocation to cash first — notice periods vary by strategy. Cash withdrawals then go through review and approval to an allow-listed destination, typically settling the same business day in a live deployment.

Question 7

Is the AI assistant giving me advice?

Accepted Answer

No. It explains your own account data — exposure, drawdowns, fills, fees — in plain language. It cannot trade, and it does not make recommendations or price predictions.

Question 8

Is this live today?

Accepted Answer

Yes. The engine trades continuously against live market data, and custody, execution and market data all run through institutional adapters.

Question 9

What happens if a strategy breaks?

Accepted Answer

Heartbeat monitoring pauses new orders on a missed signal, drawdown breaches de-risk automatically, and operators can kill a bot, a strategy family or all execution instantly.

Question 10

Can I see everything that happened to my money?

Accepted Answer

Yes. Every deposit, allocation, fill, fee, accrual, redemption and withdrawal is an entry in your activity log, and all reported figures are recomputed from those entries.

Questions people ask before funding an account.

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